Bold360 ai also uses the following tools for optimizing its search process:
utilizes a morphological engine which determines the source of the word (e.g., “selling” will be recognized as “sell”, “working as “work”). The engine has the capacity to handle complicated Bold360 ai expressions. users utilizes adaptive spelling correction capabilities in its search engine. This provides correct results even if they misspell their question. The spelling correction engine will adapt itself to your business language, based on the content of your Knowledge Base (i.e., product names and unique terms will be supported and understood by your Bold360 ai). Bold360 ai
Every answer in the Knowledge Base can be related to multiple questions:
Users ask similar questions in various phrasings.
For example, a Knowledge Base which has an answer to the question "Do you sell fruit?" might have the following questions associated with this question:
- "Do you sell Apples?"
- "Can I buy Bananas?"
- "Can I purchase an Orange?"
Accordingly, when the question “do you sell bananas?" is asked, the system will perform the following actions:
- Searching for a similar question in the Knowledge Base.
- Recognizing an existing similar question (phrasing) in the Knowledge Base, such as "Can I buy Bananas?"
- Sending the associated answer back to the user.