When a user asks a question, a native answer from the dedicated knowledge base is provided (instead of a translated one).
Creating a Dedicated Language Knowledge Base
To create a knowledge base in a specific language, do the following:
- Contact us at support@Nanorep.com and ask us to add the dedicated language knowledge base.
- Log into the system.
- Go to Touchpoints > Widgets and click Get the code (of the chosen widget).
- Choose the knowledge base of that specific language from the "Choose Knowledge Base"
Note: For Slim Widget, select Enforce KB and then select your knowledge base.
For legacy code, select Get legacy embedded code and then select your knowledge base.
- Copy the code and insert it into the foreign language