Welcome to our Customer Service Portal

Knowledge Base

Using Dedicated Language Knowledge Bases

Bold360 ai allows you to have a separate dedicated knowledge base for each language, including Asian languages such as Korean or Chinese, and many more. This way, you can associate each knowledge base with a different language on your website.

When a user asks a question, a native answer from the dedicated knowledge base is provided (instead of a translated one).

Creating a Dedicated Language Knowledge Base

To create a knowledge base in a specific language, do the following:

  1. Contact us at support@Nanorep.com and ask us to add the dedicated language knowledge base.
  2. Log into the system.
  3. Go to Touchpoints  > Widgets and click  Get the code (of the chosen widget).
  4. Choose the knowledge base of that specific language from the "Choose Knowledge Base" drop-down menu.
    Note: For Slim Widget, select Enforce KB and then select your knowledge base.
    For legacy code, select Get legacy embedded code and then select your knowledge base.
  5. Copy the code and insert it into the foreign language pages script.